TERMS OF SALE – NAM FAH THAI RESTAURANT

WWW.NAM-FAH.COM

Introduction

This purchase is regulated by the following terms of sale for consumer purchases of goods and services over the Internet. Consumer purchases over the internet are primarily regulated by the Contracts Act, the Consumer Purchase Act, the Marketing Act, the Right of Withdrawal Act, and the E-commerce Act, and these laws provide consumers with non-derogable rights. The laws are available at www.lovdata.no. The terms of this agreement shall not be understood as any limitation of statutory rights, but set out the parties' most important rights and obligations for the transaction.

NAM FAH Thai Restaurant offers Thai food (take-away) which can be ordered via our website www.nam-fah.com. The prices for the goods and services are clearly stated on the order page before placing an order.

1. The Agreement

The agreement consists of these terms of sale, information provided in the ordering solution, and any specifically agreed terms. In the event of any conflict between the information, what has been specifically agreed between the parties shall prevail, provided it does not conflict with non-derogable legislation.

The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods and services between businesses and consumers.

2. The Parties

Seller:

NAM FAH Thai Restaurant
Restaurant address: Vulkan Depot, Maridalsveien 21, 0178 Oslo
Email: post@nam-fah.com
Phone: 22 38 29 90

NAM FAH is operated by SUK-SAN AS
Organization number: 915000967 MVA
Business address: Gamle Maridalsvei 110, 0890 OSLO

Buyer:
The consumer who places the order, hereinafter referred to as the buyer.

3. Price

The stated price for the goods and services is the total price the buyer shall pay. This price includes all taxes and additional costs. Additional costs that the seller has not informed about before the purchase shall not be borne by the buyer.

4. Conclusion of Agreement

The agreement is binding for both parties when the buyer has sent their order to the seller.

However, the agreement is not binding if there have been clerical or typing errors in the seller's offer in the ordering solution on the website or in the buyer's order, and the other party realized or should have realized that such an error existed.

5. Payment

The seller may demand payment for the goods and services from the time they are sent from the seller to the buyer.

If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase amount on the card upon order. The card will be charged on the same day as the goods and/or services are ready for pickup. We offer payment with Vipps, VISA, and Mastercard.

6. Pickup of Goods and/or Services

Delivery (pickup) has occurred when the buyer, or their representative, has received the goods and/or services at NAM FAH Thai Restaurant at the agreed time.

If the pickup time is not specified in the ordering solution, the seller shall prepare the goods and/or services for pickup within a reasonable time after the order. The goods and/or services shall be picked up at NAM FAH Thai Restaurant unless otherwise specifically agreed between the parties.

7. Risk for the Goods and/or Services

The risk for the goods and/or services passes to the buyer when they, or the buyer's representative, have picked them up in accordance with section 6.

8. Right of Withdrawal

Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase of the goods in accordance with the Right of Withdrawal Act.

The buyer must notify the seller of the use of the right of withdrawal within 14 days from when the period begins to run. All calendar days are included in the period. If the period ends on a Saturday, public holiday, or holiday, the period is extended to the nearest business day.

The withdrawal period is considered met if notice is sent before the expiration of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notice should therefore be in writing (withdrawal form, email, or letter).

The withdrawal period begins to run:

• For purchases of individual goods, the withdrawal period will run from the day after the goods are received.
• If a subscription is sold, or the agreement involves regular delivery of identical goods, the period runs from the day after the first shipment is received.
• If the purchase consists of multiple deliveries, the withdrawal period will run from the day after the last delivery is received.

The withdrawal period is extended to 12 months after the expiration of the original period if the seller does not inform before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies in case of lack of information about conditions, deadlines, and procedures for using the right of withdrawal. If the trader provides the information during these 12 months, the withdrawal period still expires 14 days after the day the buyer received the information.

When using the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from when notice of use of the right of withdrawal was given. The buyer covers the direct costs of returning the goods, unless otherwise agreed or the seller has failed to inform that the buyer must cover the return costs. The seller may not charge a fee for the buyer's use of the right of withdrawal.

The buyer may try or test the goods in a reasonable manner to determine the nature, characteristics, and function of the goods, without the right of withdrawal being forfeited. If testing or examination of the goods goes beyond what is reasonable and necessary, the buyer may be liable for any reduced value of the goods.

The seller is obliged to refund the purchase price to the buyer without undue delay, and no later than 14 days from when the seller received notice of the buyer's decision to use the right of withdrawal. The seller has the right to withhold payment until they have received the goods from the buyer, or until the buyer has presented documentation that the goods have been sent back.

Food orders:
Food orders are not covered by the right of withdrawal according to the Right of Withdrawal Act. The buyer therefore cannot withdraw from the order when the food has been ordered and prepared. For other goods and services, the right of withdrawal applies as described in the Right of Withdrawal Act.

9. Delivery, Order Confirmation, and Complaints

Food is ordered via our website, www.nam-fah.com. When ordering, you select a pickup interval. This indicates when we can deliver. We send an SMS with order confirmation to your phone number. When the food is ready, it is picked up at the restaurant.

Complaints: When you receive the product, it is important that you check that it is not damaged or incorrect. If you believe something is wrong with the order, it is important that you contact us within a reasonable time and make a complaint. When we receive a complaint, we will investigate this and possibly find a solution, such as a price reduction, new delivery, or refund. In case of refund, this will be done as soon as possible and no later than 30 days after delivery.

10. Warranty

A warranty given by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under non-derogable legislation. A warranty therefore does not impose any limitations on the buyer's right to complaint and claims in case of delay or defects according to sections 9 and 10.

11. Personal Information

The data controller for collected personal information is the seller. Unless the buyer consents to something else, the seller, in accordance with the Personal Data Act, may only obtain and store the personal information necessary for the seller to fulfill the obligations under the agreement. The buyer's personal information will only be disclosed to others if it is necessary for the seller to complete the agreement with the buyer, or in cases required by law.

12. Dispute Resolution

Complaints are directed to the seller within a reasonable time, cf. sections 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer may contact the Consumer Council for mediation. The Consumer Council is available by phone at 23 400 600 or at www.forbrukertilsynet.no.

The European Commission's complaint portal can also be used if you wish to file a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint is filed here.

13. Company and Contact Information

NAM FAH Thai Restaurant
Restaurant address: Vulkan Depot, Maridalsveien 21, 0178 Oslo
Email: post@nam-fah.com
Phone: 22 38 29 90

NAM FAH is operated by SUK-SAN AS
Organization number: 915000967 MVA
Business address: Gamle Maridalsvei 110, 0890 OSLO